Return & Refund Policy
If you want to cancel your order for any reason, just get in contact with us as quickly as possible. If we haven’t started the production process yet we will do our best to help. However, once the production has started there is unfortunately nothing, we can do to repurpose the material so the order will not be able to be cancelled. We appreciate your understanding on this. We do try to process the order as fast as possible so please double check everything before placing the order!
Please note: Custom stamps cannot be returned for a refund unless they are faulty.
Our Policy: We at Salalah Stamps Making, primarily create rubber stamps from images provided to us. We will endeavor to advise and assist where possible. We also offer a bespoke design service; in that it is the responsibility of the customer to ensure that the design and Size Sare Appropriate. And as such do not accept responsibility for issues stemming from the designs confirmed to us.
Likewise, we cannot offer refunds where the application is outside of our control. For example, a stamp will not be considered faulty when bought with the intended use being to stamp a gloss surface.
In the case that a customer believes the stamp received to be faulty we will provide the details for a return. On receipt of the return, we will test the stamp. This test will be to stamp a piece of A4 printer paper using an ink pad from our own stock (as well as with the customers ink pad with the stamp that this is included). If the stamp works for this use, then it will be considered not faulty. In this case we will then return the stamp to the customer.